Thank you for choosing PrintTrader to produce your custom prints - our goal is to ensure that you are always completely satisfied with our quality products.
If you believe your print job is defective or has not otherwise met your expectations, please contact PrintTrader within 3 business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint.
Customer Responsibilities At Time Of Order
PrintTrader produces only the designs and layouts you request - we do not alter customer designs to suit our references, nor do we proof read customer text. The content of your custom printed products is your sole responsibility. PrintTrader provides an “As-Is” service and your designs will be produced exactly as submitted.
PrintTrader.com bears no responsibility for the following areas:
PrintTrader.com does not offer any proofreading / editing services and is not responsible for any spelling mistakes or grammatical errors
PrintTrader.com is not responsible for the accuracy of names, phone numbers, addresses or any other personal or public information contained in your design
PrintTrader.com is not responsible for any potential contrast or readability issues caused by poor color choices, use of oversaturated images or design inconsistencies
PrintTrader.com is not responsible for any legibility, spacing or formatting issues caused by the fonts and font sizes you choose for any design
Customer complaints regarding any of the above listed concerns will not be eligible for any refunds or reprints.
If a complaint regarding any of the above listed items cannot be resolved in a timely manner, you are welcome to return your products to PrintTrader.com - at your own expense - for evaluation. This in no way guarantees a forthcoming refund or positive resolution.
PrintTrader Responsibilities For Products Damaged / Defective Upon Arrival
PrintTrader.com is responsible for any unused products that arrive damaged or feature any obvious printing defects and will offer you a complete replacement. PrintTrader.com reserves the right to request photographs of the damaged, unused merchandise and may request the return of any products that are presented for a replacement or refund.
Replacement products are shipped by the same shipping service used on the original order at no cost to the customer.
If a replacement item is not a suitable solution for you, we will promptly refund the cost of your product and any shipping & handling fees charged to your credit card or other original method of payment. Your refund will be credited to your account based upon your card issuer’s policies.
PrintTrader Obligations For Untimely Shipments
During the checkout process, each customer is presented with their individual delivery estimate information. The delivery estimate provides a window of several days in which the product will arrive. The delivery estimate is presented before completing an order. By completing the order, you accept the estimated delivery date range and agree to the shipment terms.
If a customer order arrives after the estimated delivery date range - rendering the product(s) useless or unwanted - the unused products can be returned to PrintTrader.com for a full refund if you contact PrintTrader within 3 days of receipt. PrintTrader will provide a shipping label for the return.
PrintTrader Responsibilities Disclaimer
PrintTrader.com is not responsible to provide refunds or reprints for products that have been used.
Any failures or damages caused by harsh hanging conditions, severe weather, faulty installation, improper care, misuse or overuse are the sole responsibility of the customer.
PrintTrader.com reserves the right to deny unreasonable or abusive claims
Returning Merchandise to PrintTrader
If requested, please follow the instructions provided by PrintTrader.com to return your unused product(s), in the original packaging, with a receipt or proof of purchase to the following address:
46555 Humboldt Drive
Novi, MI 48377